Forget about spreadsheets and email messages to address LGPD-related issues
With our system, it is possible to reduce costs, risks and optimize the management of manifestations through the centralization of information and workflows.
Who trusts the Digital Ombudsman
Acting in all sectors of the economy, such as Industry, Commerce and Services
Customer Testimonials
No one better than some of our customers to talk about the Digital Ombudsman
I want more partners like that in the world. They make everything easier, more pleasurable and incredible. I was very well attended from the 1st contact.
EVERY moment the Digital Ouvidor team was of an absurd sensitivity. Totally admirable.
Too easy to work with companies like that. Too rewarding!
Thank you for so much, timão Ouvidor Digital 🙂
With the Digital Ombudsman, we move towards a completely innovative and digitalized model for managing complaints.
The solution made it possible to enhance the relationship with our stakeholders based on good practices of ethical conduct with confidentiality of information, integrity and transparency.
Also, the service and support the tool is excellent. We have always been very well attended.
Working with Ouvidor Digital has been a very rewarding experience for EQS.
We started our partnership in 01/2020 and since then, we have been surprised with the quality and support offered from the first contact, from the sales team to support, always with fast and excellent service.
The platform where we receive complaints is simple, very functional and secure.
Digital Ombudsman in the Media
See who is talking about us
We strengthen the ethical culture in organizations
The Digital Ouvidor combines technology and Customer Centric vision to strengthen communication and ethics within organizations.
Our team specializes in reporting channels with more than 170 clients across Brazil and users in the US, Argentina and Japan. In addition, we operate in all sectors of the economy.
Our solutions include systems of Whistleblower Channels, Ombudsman and LGPD incidents.
We are pioneers in the use of conversational automation (Artificial Intelligence and chatbot) to capture reports and incidents, generate indicators, optimize processes and minimize compliance risks.
What is the Digital Ombudsman’s LGPD Management System
Efficient organization of data generated by due diligence regarding LGPD incidents is essential.
Therefore, we created the Digital Ouvidor LGPD management system, a tool developed to optimize the relationship of interested parties in relation to infringements in the treatment of captured data.
Our solution can help your company’s Data Officer (DPO) to gain productivity and communicate much more efficiently with the parties involved in capturing and processing data.
Advantages of the solution
1. Avoid fines and sanctions
Punishments of up to 2% of sales and prohibition of activities related to data processing.
2. Cost Reduction
Reduction of costs with personnel and manual operations performed in parallel tools, such as emails and spreadsheets.
3. Risk Reduction
Risk reduction related to not forwarding the proceedings related to the LGPD.
4. Optimization of the incident management process
Optimize the incident management process with time reduction, centralization of information and workflow in the system.
System Features
See all the functions you will have access to when using the Digital Ombudsman’s LGPD management system
☑️ Management Dashboard
☑️ Notifications to the manager
☑️ Distribution of tasks to other areas
☑️ Protocol generation by report
☑️ Chat with protester
☑️ Export in CSV
☑️ Registration logs
☑️ Report generation in the ANPD standard
☑️ Action plan creation and management
Understand how the system works
It’s just 3 simple and practical steps. Check it out below:
1st STEP
Report submission by the protester
In the initial stage, the system will receive the user’s manifestation using capture tools via custom web form and protocol generation.
2nd STEP
Receipt of the report by the company
In the next step, the tool organizes the manifestations received in a simple and objective way, by listing the manifestations and structuring data
3rd STEP
Investigation and treatment of the manifestation
Finally, it’s time to investigate and deal with the manifestation. For this, our system has:
☑️ Chat to communicate with protesters;
☑️ Notification for protester;
☑️ Action plan;
☑️ Temporary user;
☑️ SLA Alert;
☑️ ANPD: report + closing alert + export;
☑️ Finalization of report.
Why choose the Digital Ombudsman?
See 6 reasons to choose our solution
Pioneering
1st Brazilian player to offer a 100% exclusive solution for LGPD Incident Management in the market
Service
Excellence in service, recognized by customers with a score of 9.6 (satisfaction from 1 to 10)
Credibility
Widely recognized company. We serve over 170 large, medium and small companies
Easy to use
Intuitive and optimized interface for incident management, adapted to mobile devices, for both the protester and the manager
Exclusive features
Features exclusive to LGPD, such as reporting to ANPD, centralizing information and alerts for performance optimization
Performance indicators
Real-time performance reports, graphs and indicators to aid in the company’s strategic decision-making
Request a proposal for implementing the LGPD management system in your company
Leave your contacts below or send an email to faleconosco@ouvidordigital.com.br
Address
Av. Bias Fortes 817 – 6 andar, Lourdes, Belo Horizonte – MG
Phone
0800 878 5016
faleconosco@ouvidordigital.com.br